The quality of RG's support in 2018
Published on :
21/01/2019
21
janvier
Janv.
2019
The technical support by RG System
When you choose a software solution, you tend to think in terms of features and benefits, but not necessarily in terms of maintenance.At RG, we strive to offer you value-added services and make a point of honour to offer you as many means of communication as possible adapted to your needs and habits.
That's why choosing RG System means opt for a top quality service, which provides and ensures assistance and technical support!
A look back at the RG support figures in 2018:
- over 1600 chats managed by our team
- an average answering time of 6 secondes
- 1700 tickets closed tickets
- responsiveness rated 4,9/5
- a level of technical knowledge assessed at 4,8/5
- friendliness rated 4,87/5
- and an overall satisfaction rating of 4,8/5.
Congratulation to the whole Support Team!
History
-
Meet our new ISV Manager!
Published on : 23/01/2019 23 janvier Janv. 2019RG Office
We’re really pleased to welcome Laurent Casse as our new ISV Manager ! After... -
RG System opens a technical support department for North America!
Published on : 22/01/2019 22 janvier Janv. 2019RG Office
Since November 2018, Jessica SANCHEZ has been in charge of Technical Support... -
The quality of RG's support in 2018
Published on : 21/01/2019 21 janvier Janv. 2019RG Office
The technical support by RG System When you choose a software solution, you...