The quality of RG's support in 2018
Published on :
21/01/2019
21
January
Jan
01
2019
The technical support by RG System
When you choose a software solution, you tend to think in terms of features and benefits, but not necessarily in terms of maintenance.At RG, we strive to offer you value-added services and make a point of honour to offer you as many means of communication as possible adapted to your needs and habits.
That's why choosing RG System means opt for a top quality service, which provides and ensures assistance and technical support!
A look back at the RG support figures in 2018:
- over 1600 chats managed by our team
- an average answering time of 6 secondes
- 1700 tickets closed tickets
- responsiveness rated 4,9/5
- a level of technical knowledge assessed at 4,8/5
- friendliness rated 4,87/5
- and an overall satisfaction rating of 4,8/5.
Congratulation to the whole Support Team!
History
-
The quality of RG's support in 2018
Published on : 21/01/2019 21 January Jan 01 2019RG Office
The technical support by RG System When you choose a software solution, you...
-
RG celebrates its 10th birthday!
Published on : 21/01/2019 21 January Jan 01 2019RG Office
There are some milestones that are more important than others: on November 10... -
Meet RG System at Legaltech New York!
Published on : 16/01/2019 16 January Jan 01 2019Events
RG System is happy to start 2019 with its first participation to Legaltech sh...