Enjoy the benefits of a strong and evolving solution
Published on :
24/09/2018
24
September
Sep
09
2018
Easy Service Informatique is a human-sized, multi-expertise company that offers its services to SMEs in Paris and Île-de-France. One year ago, Easy Service Informatique chose to switch from a competitor's software to RG System's solution. This choice was made to simplify the management of its customers' IT infrastructures. In order to reach its goal - which is to simplify its customers' IT - Easy Service Informatique relies on RG System and especially on its Remote Monitoring & Management module.
Main reasons for choosing RG System:
- offer to its customers a truly differentiating solution in a highly-competitive market
- benefit from a scalable solution
- benefit from an easy-to-use solution that promotes autonomy and requires very little training
- take advantage of a responsive and ergonomic interface
- rely on a highly responsive and efficient technical support
- take advantage of the full RMM functionalities (alerts, park inventory, ticketing, remote control, etc.)
Solution and benefits
- a scalable solution that gives the opportunity to its users to submit new functionalities and thus be part of the continuous improvement of the product via the participative roadmap
- the choice of a French solution that simplifies the relations with the publisher
- an easy-to-deploy solution
- an ergonomic interface
- get a quick and easy inventory of customer's machines
- Get information about the customers' infrastructures, be able to take action remotly and thus ensure preventive maintenance
- Simplicity in the way of receiving information
- a single Dashboard to centralize the various infrastructure management actions
- Integrated remote control module
- Full supervision features
"Thanks to RG System's Remote Monitoring & Management module and more particularly to the inventory and real-time alert features, we have switched from a curative to a proactive mode. We thus offer a high value-added service to our customers. In addition, the fact that this software is user-friendly and the quality of support both simplify our work on a daily basis!”
- Piotr DANNAY, Technical Director, Easy Service Informatique.
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History
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[TUTO #1] Current data
Published on : 12/10/2018 12 October Oct 10 2018IT Insights
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Published on : 25/09/2018 25 September Sep 09 2018RG Office
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Enjoy the benefits of a strong and evolving solution
Published on : 24/09/2018 24 September Sep 09 2018Success Stories
Easy Service Informatique is a human-sized, multi-expertise company that offe...