Supervision, Backup, Business Management, Security

Blog
You are here :
  1. Home
  2. Enjoy the benefits of a strong and evolving solution
Enjoy the benefits of a strong and evolving solution

Enjoy the benefits of a strong and evolving solution

Published on : 24/09/2018
MSP Success Story
Success Story
Easy Service Informatique is a human-sized, multi-expertise company that offers its services to SMEs in Paris and Île-de-France. One year ago, Easy Service Informatique chose to switch from a competitor's software to RG System's solution. This choice was made to simplify the management of its customers' IT infrastructures. In order to reach its goal - which is to simplify its customers' IT - Easy Service Informatique relies on RG System and especially on its Remote Monitoring & Management module. 

Main reasons for choosing RG System:

  • offer to its customers a truly differentiating solution in a highly-competitive market
  • benefit from a scalable solution
  • benefit from an easy-to-use solution that promotes autonomy and requires very little training
  • take advantage of a responsive and ergonomic interface
  • rely on a highly responsive and efficient technical support
  • take advantage of the full RMM functionalities (alerts, park inventory, ticketing, remote control, etc.)

Solution and benefits

  • a scalable solution that gives the opportunity to its users to submit new functionalities and thus be part of the continuous improvement of the product via the participative roadmap
  • the choice of a French solution that simplifies the relations with the publisher
  • an easy-to-deploy solution
  • an ergonomic interface
  • get a quick and easy inventory of customer's machines
  • Get information about the customers' infrastructures, be able to take action remotly and thus ensure preventive maintenance
  • Simplicity in the way of receiving information
  • a single Dashboard to centralize the various infrastructure management actions
  • Integrated remote control module
  • Full supervision features

"Thanks to RG System's Remote Monitoring & Management module and more particularly to the inventory and real-time alert features, we have switched from a curative to a proactive mode. We thus offer a high value-added service to our customers. In addition, the fact that this software is user-friendly and the quality of support both simplify our work on a daily basis!”
- Piotr DANNAY, Technical Director, Easy Service Informatique.

You liked this post? Read this success story and discover more benefits of the RG System solution! 
 
Tweet this article Share on LinkedIn Share on Google+ Share on Facebook Send by E-mail

History

<< < 1 2 3 4 > >>