RG System is the software developer of the leading SaaS ITSM solution on the French IT Management market. Our goal: make your life easier by offering complementary features of RMM, Data Backup & Restore and Endpoint Security on a centralized interface.
Make IT Easy!
When you choose a software solution, you tend to think in terms of features and benefits, but not necessarily in terms of maintenance. And yet, whether it will be for a simple question about the features or to mention a failure, you will have to get in touch with the helpdesk team at some point.
That's why it is essenial for us to offer you plenty of communication means that are adapted to your needs, and most of all an irreproachable support service.
Choosing RG System means to opt for a top quality service, as emphasized by the 2017 figures below:
over 1,700 chats managed by our team;
an everage answering time of 6 seconds;
1255 closed tickets;
listening to your needs via our participative roadmap, which now counts 72 ideas for more than 1398 votes;